Frequently Asked Questions (FAQs)

Start by estimating daily ice usage (in pounds). As a rule of thumb: restaurants often need 1.5–2 lbs per customer; medical offices typically need less. Koolaire cube machines range from 250–1,350 lbs/day; undercounter models fit small spaces with 100–250 lbs/day needs.
Still unsure? We’ll size it for you based on your industry, traffic, and staff.

• Full cube: Long-lasting, slow-melting; ideal for bars, hotels, and table service.

• Half cube: Packs tighter in cups; popular for quick-serve and restaurants.

• Nugget (chewable): Soft, sippable; loved by healthcare and self-serve beverage stations.

• Flake: Perfect for food displays, seafood, and medical use.
  Koolaire focuses on cube production. For nugget or flake, we also supply Manitowoc, Scotsman, and Hoshizaki.
  

• Modular head: Makes ice only; sits on a separate bin or dispenser. Best for higher volumes.

• Self-contained (undercounter): Ice maker + built-in bin in one unit. Best for tight spaces/light use.

Modular heads are typically 22″–48″ wide and need vertical clearance for airflow and service. Undercounter units fit standard 34″ counter-height openings and are available in ADA-compliant designs.
We’ll verify space, power, water, drain, and ventilation before you buy.

• Air-cooled: More energy-efficient, simpler install—great for most sites.

• Water-cooled: Quieter and steadier in hot kitchens; may increase water use and sometimes needs permits.
  Most customers choose air-cooled unless the environment demands otherwise.

If you’re buying a modular unit, you’ll need a separate bin sized to your production and peak demand. Koolaire bins handle 250–1,000+ lbs and are compatible with Koolaire heads and many other brands.
We’ll match the machine to the right bin—no guesswork.

Yes. If you have a beverage dispenser (C-store/fast-food) or a hotel-style guest ice unit, you can replace only the ice head. We supply and install modular Koolaire/Manitowoc heads on most major dispenser brands and ensure:

• Proper width/depth compatibility

• Secure, correct installation

• Manufacturer-approved bin top kits where needed

Yes. Roxboro Refrigeration provides delivery, installation, maintenance, and repairs across North Carolina and southern Virginia. We stock parts and offer fast on-site support—and we service all major brands, not just the ones we sell.
📞 Contact us for a site check or quote.

Plan a professional cleaning/descale every 6–12 months. Heavy usage or hard water may require more frequent service.
Clean machines last longer, make more ice, and stay health-code compliant.

We strive to respond quickly—especially for businesses that rely on daily ice production. Call us and we’ll triage your issue right away.

Yes—especially Koolaire and Manitowoc units. If a unit isn’t economical to fix, we’ll give straight-forward replacement options.